Please review the following rules that govern the use of this website (“this Website”) before using it. PLEASE NOTE THAT YOUR USE OF THIS WEBSITE SIGNIFIES YOUR UNCONDITIONAL AGREEMENT TO FOLLOW AND BE BOUND BY THESE TERMS AND CONDITIONS. Although you may bypass this Agreement, your use of this Website still binds you to the Terms and Conditions. We reserve the right to update or modify these Terms and Conditions at any time without prior notice to you, and your subsequent use of this Website signifies your unconditional agreement to follow and be bound by the then-current Terms and Conditions. We encourage you to review these Terms and Conditions whenever you use this Website.
Do you provide International delivery?
We ship across Canada except for the following areas: Northwest Territories, Yukon, Nunavut, Newfoundland and Labrador. In these locations, a shipping surcharge of $150 will apply and we ask that you please allow 7-10 business days for your order to arrive once it has been processed.. and Sorry – J-luo mattress is for Canadians only and we do not ship outside of Canada.
What is your returns policy?
Returns accepted within 30 business days for unused, unwashed items that are still in original packaging. if used or package open...our return policy is no return policy , but ours reason are firmly and healthy , because of the bed bug and COV-19 infestations . we do not want to get risk and we certainly don't want to give them , we don't replacement any retune mattress and resale it , you will always get brand new mattress that has never been slept before , ever .for this reason we cut out the cost for 100 night trial ,that is at least 25% of mattress price , so you will pay the true price of this mattress and reduce waste , save money , save environment .
What do I do when my order has visible damages?
When you received your order , please check the package, if you can see obviously damage on box , don’t accept it , please take the picture sent to us , asking carrier bring back .
If you find the damage parts or missing parts , after delivery or during assembly, please take the picture sent to us , we will sent you replacement parts . ( every item before shipping we will open the box check it , make sure no damage and part missing)
Make sure you note all the damages on the delivery receipt. Open up the boxes within 5 business days of delivery and make sure all the pieces are intact. If there are damages, you need to email us pictures within 5 business days of delivery showing the damages. please e-mail to : email@example.com We will confirm receipt of the pictures as soon as possible. Failure to inform us of problems with your order within 5 business days will result in your claim being denied. If a claim is denied, any costs for repairs or replacement parts will be paid for by the customer.
How do I track my order?
tracking information will be provided to you by e-mail
What are your delivery options?
1. Via our very own delivery Service professionals on our own trucks in great Vancouver
2. Via courier, usually in the case of smaller parcels and packages. under 30 kg
What is your handling and shipping ?
We will ship all orders within 2 business days of payment.
@We will ship to your address according you fill out the address form when you pay it. and also need your phone number for shipping . @we cannot ship to P.O boxes,
@Fast shipping to major city of BC, takes 5-7 working days, the shipping to other province about need 7-10 days, (If you don't get it for a long time, please contact us by e-mail : firstname.lastname@example.org , We will help you to check it.
@ ours shipping services is curb delivery ,the carrier will bring items to your doorstep ,driving way , or entrance of building . The delivery company may or may not contact you to arrange a delivery date depending on the company, however tracking information will be provided to you. You may need the assistance of a friend or family member to help offload your furniture from the delivery truck and into your home. It is the customer’s responsibility to bring the items inside their premises, assemble and dispose of all packaging.