What is your returns policy?
Returns accepted within 30 business days for unused, unwashed items that are still in original packaging.
if used or package open...our return policy is no return policy , but ours reason are firmly and healthy , because of the bed bug and COV-19 infestations . we do not want to get risk and we certainly don't want to give them , we don't replacement any retune mattress and resale it , you will always get brand new mattress that has never been slept before , ever .
What do I do when my order has visible damages?
Failure to inform us of problems with your order within 5 business days will result in your claim being denied. If a claim is denied, any costs for repairs or replacement parts will be paid for by the customer.